Privacy Policy
Last updated: 4 May 2026 · Effective date: 4 May 2026
This Privacy Policy explains how GOTD TRADESYNC FZCO (trading as GOTD Labs, "we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website at gotdlabs.com, contact us, or use any mobile application or service we publish (collectively, the "Services").
We respect your privacy and are committed to protecting your personal data in line with applicable laws, including the United Arab Emirates Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the EU General Data Protection Regulation (GDPR) where applicable, and the privacy guidelines published by Apple Inc. and Google LLC for app developers.
1. Who we are
GOTD Labs is the trading name of GOTD TRADESYNC FZCO, a free zone company incorporated in the International Free Zone Authority (IFZA), Dubai Silicon Oasis, United Arab Emirates.
- Legal entity: GOTD TRADESYNC FZCO
- License No.: 69171 (IFZA)
- Registration No.: 67371
- Registered office: IFZA Business Park, DDP, PO Box 342001, Dubai Silicon Oasis, Dubai, UAE
- Data protection contact: dev@gotdlabs.com
For the purposes of applicable data protection law, GOTD TRADESYNC FZCO is the data controller responsible for your personal data.
2. Personal data we collect
We only collect personal data that we genuinely need in order to operate our Services and respond to enquiries. The categories below describe the types of data we may collect.
2.1 Information you provide directly
- Contact information when you email us or fill out an enquiry form: name, email address, phone number, company name, and the content of your message.
- Project information if you engage us as a client: business contact details, project requirements, and information needed to fulfil our contract.
2.2 Information collected automatically when you visit our website
- Technical data: IP address (truncated where possible), browser type and version, device type, operating system, language preference.
- Usage data: pages visited, time spent, referring URL, approximate geographic region.
- Cookies and similar technologies: we use a minimal set of strictly necessary cookies. We do not use third-party advertising or cross-site tracking cookies on this website.
2.3 Information collected through our mobile applications
Where we publish mobile applications on the Apple App Store or Google Play, each application has its own in-app privacy disclosure (App Store Privacy Nutrition Label and Google Play Data Safety section). The exact data collected depends on the application's features. We follow the data minimisation principle: each app only collects what is required for its functionality.
3. Why we use your data (legal bases)
We process personal data for the following purposes:
- To respond to enquiries sent to us by email or through our website (legal basis: legitimate interests; consent where required).
- To provide our Services under client contracts (legal basis: performance of a contract).
- To operate, secure, and improve our website (legal basis: legitimate interests).
- To comply with legal obligations applicable to us in the UAE and in other jurisdictions where we operate (legal basis: legal obligation).
4. Sharing your data
We do not sell personal data. We share data only with trusted service providers and only to the extent necessary for them to perform services on our behalf:
- Cloud and infrastructure providers (e.g. AWS, Google Cloud) for hosting our website, applications, and email systems.
- Email and communication tools we use to manage business correspondence.
- Professional advisors such as accountants, auditors, and legal counsel under appropriate confidentiality obligations.
- Public authorities when required by applicable law, court order, or regulatory request.
All processors are bound by written agreements that require them to protect personal data.
5. International transfers
We are based in the United Arab Emirates. Some of our service providers may process data in other jurisdictions, including the United States and the European Union. Where such transfers take place, we rely on appropriate safeguards consistent with applicable law (such as Standard Contractual Clauses where required).
6. How long we keep your data
We retain personal data only for as long as needed for the purposes set out in this Policy, or for as long as required by applicable law. As a general rule:
- Enquiry emails: up to 24 months after the last interaction.
- Client contract records: for the duration of the engagement plus the period required by tax, commercial, and accounting law (typically 7 years under UAE rules).
- Website server logs: up to 12 months.
7. Your rights
Depending on where you live, you may have the following rights with respect to your personal data:
- The right to access the data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data, subject to legal exceptions.
- The right to object to or restrict certain processing.
- The right to data portability in a structured, machine-readable format.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with the competent supervisory authority.
To exercise any of these rights, please contact us at dev@gotdlabs.com. We will respond within 30 days, or earlier where required by applicable law.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These include encryption in transit (TLS), access controls, segregation of environments, and regular software updates. No system is perfectly secure, however, and we cannot guarantee absolute security.
9. Children's privacy
Our website and Services are not directed to children under the age of 13 (or the equivalent minimum age under the relevant local law). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it promptly.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing them with any personal data.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. The "Last updated" date at the top of this page indicates when the latest changes took effect. Material changes will be communicated through our website.
12. Contact us
For any questions about this Privacy Policy or about how we handle your personal data, please contact us:
- Email: dev@gotdlabs.com
- Postal address: GOTD TRADESYNC FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai Silicon Oasis, Dubai, UAE